Frequent Questions

All the prices of the transfers are totally fixed (the tip is discretionary). Your driver will be fully aware of the total price you have received in your confirmation email. There are never any unpleasant surprises when you arrive at your destination.

You must select the appropriate vehicle depending on both the number of passengers and luggage. In other words, if two passengers travel with 8 suitcases, the vehicle that should be selected is the D-Van +, since it is the only one that can fit 8 suitcases.

The transfer of pets carries a supplement of €20, except guide dogs that are free.

If the pet caused any type of damage to the vehicle (breakage of any element or excessive dirt), the cost of repair or cleaning would have to be assumed by the client.

No. If the trip is long and there are rest areas along the way, you can make a short stop to stretch your legs, eat something or smoke a cigarette.

We recommend making reservations through our Booking System, in this way you will receive a confirmation by email with all the details of the contracted service, you will also receive the data of the driver who will perform the service as well as a reminder of the day before the date of the service.

For more urgent bookings, use the option to reserve your transfer by WhatsApp.

As far as possible, we recommend you book as far in advance as possible.

Yes, taking into account the physical characteristics of the vehicle and access to the defined address. 

Occasionally it may not be possible for reasons of access, such as narrow or pedestrian streets, private properties, or the type/size of the vehicle does not physically allow a closer approach, police requirements, weather conditions such as snow that blocks access to the hotel, etc. In these cases you will be taken and picked up at the closest point available.

Contact us so that we can offer you a personalized quote.

If the pick-up is at an Airport, Port or Train Station, you must indicate the arrival time of the plane, ship or train. If the pick-up is at an address, hotel or other place, you must indicate the exact time you want us to pick you up.

If the destination is an Airport, keep in mind that you must be at the airport at least 90 minutes in advance for national flights. For international flights, advance notice will be 120 minutes.

Yes, in transfers where the use of toll motorways is optional, you will be asked during the booking process if you prefer to travel by motorway (recommended), if so, the cost of the toll will be automatically added to the amount of the transfer.

In the routes where it is obligatory to use the motorway, the amount of the toll will already be included in the total price.

If, for example, you need to make a stop to collect or return the keys to an apartment or your group is staying at different addresses within the same town, you can program the number of additional stops you need during the reservation process.

• Directly to the driver with cash.
• Directly to the driver with a credit or debit card.
• Online payment by credit card through Stripe (SSL).
• Online payment through your Paypal account (this method of payment carries an increase of 4% due to the high commissions charged by Paypal for this service).

Yes, and at no additional cost as long as you do it 24 hours in advance. You only have to inform us by email, phone or whatsapp, indicating the number of your booking.

You don’t have to worry about possible delays, we check flights and trains constantly. Your driver will be waiting for you upon arrival.

When you have collected your luggage, go to the exit, your driver will meet you in the Arrivals Hall showing a sign with your name (the one you indicated in the booking).

If for any reason you cannot locate the driver, do not leave the arrivals area. Notify us of the incident by phone or whatsapp that you received in the booking confirmation and in a few minutes the driver will contact you.

The driver will wait for you 60 minutes at airports and 30 minutes at stations (counting from the time the plane or train arrived). If during that time the driver cannot contact you or you have not communicated with us, the driver will leave.

For pick-ups at addresses and hotels, the wait will be 15 minutes.

Yes, to avoid confusion it is important that you show the driver the confirmation of the booking that you received by email. It is not necessary to print the confirmation, it can be shown directly from the mobile.