BLOCK 1: Questions before and during the booking process
Are the prices shown per vehicle or per person?
Do the prices shown include taxes?
Are the prices totally fixed or will my driver ask me for extra money?
All the prices of the transfers are totally fixed (the tip is discretionary). Your driver will be fully aware of the total price you have received in your confirmation email. There are never any unpleasant surprises when you arrive at your destination.
Will I have to share a vehicle?
Are the vehicles fully licensed and insured?
Do babies and children count as passengers?
How much luggage can I take?
You must select the appropriate vehicle depending on both the number of passengers and luggage. In other words, if two passengers travel with 8 suitcases, the vehicle that should be selected is the D-Van +, since it is the only one that can fit 8 suitcases.
Is it allowed to travel with pets or animals?
The transfer of pets carries a supplement of €20, except guide dogs that are free.
If the pet caused any type of damage to the vehicle (breakage of any element or excessive dirt), the cost of repair or cleaning would have to be assumed by the client.
Can you drink, smoke or eat inside the vehicle?
No. If the trip is long and there are rest areas along the way, you can make a short stop to stretch your legs, eat something or smoke a cigarette.
How do I make a booking?
We recommend making reservations through our Booking System, in this way you will receive a confirmation by email with all the details of the contracted service, you will also receive the data of the driver who will perform the service as well as a reminder of the day before the date of the service.
How far in advance do I have to book?
For more urgent bookings, use the option to reserve your transfer by WhatsApp.
As far as possible, we recommend you book as far in advance as possible.
Are the travel times shown accurate?
Will the vehicle take us to the very door of the accommodation?
Yes, taking into account the physical characteristics of the vehicle and access to the defined address.
Occasionally it may not be possible for reasons of access, such as narrow or pedestrian streets, private properties, or the type/size of the vehicle does not physically allow a closer approach, police requirements, weather conditions such as snow that blocks access to the hotel, etc. In these cases you will be taken and picked up at the closest point available.
My place of Pick-up (or Drop-off) is not there, what do I do?
What pick-up time should I indicate when making my reservation?
If the pick-up is at an Airport, Port or Train Station, you must indicate the arrival time of the plane, ship or train. If the pick-up is at an address, hotel or other place, you must indicate the exact time you want us to pick you up.
If the destination is an Airport, keep in mind that you must be at the airport at least 90 minutes in advance for national flights. For international flights, advance notice will be 120 minutes.
We arrived on different flights. How do we book?
I am traveling with children and need child seats. It's possible?
Is the price of highways included in the price?
Yes, in transfers where the use of toll motorways is optional, you will be asked during the booking process if you prefer to travel by motorway (recommended), if so, the cost of the toll will be automatically added to the amount of the transfer.
In the routes where it is obligatory to use the motorway, the amount of the toll will already be included in the total price.
Is it possible to make additional stops on the way to my destination?
If, for example, you need to make a stop to collect or return the keys to an apartment or your group is staying at different addresses within the same town, you can program the number of additional stops you need during the reservation process.
How can I pay for my booking?
- Directly to the driver with cash.
- Directly to the driver with a credit or debit card.
- Online payment by credit card through Stripe (SSL).
- Online payment through your Paypal account (this method of payment carries an increase of 4% due to the high commissions charged by Paypal for this service).
I have already made my booking, why am I not receiving any email?
Although we use an optimized and updated mail server, sometimes our mail is detected as spam, check the spam or blocked mail folder and if it is not there, contact us.
Can I modify or cancel my booking?
Yes, and at no additional cost as long as you do it 24 hours in advance. You only have to inform us by email, phone or whatsapp, indicating the number of your booking.
What happens if my flight or train is delayed?
You don’t have to worry about possible delays, we check flights and trains constantly. Your driver will be waiting for you upon arrival.
How can I be located at the airport or station?
When you have collected your luggage, go to the exit, your driver will meet you in the Arrivals Hall showing a sign with your name (the one you indicated in the booking).
If for any reason you cannot locate the driver, do not leave the arrivals area. Notify us of the incident by phone or whatsapp that you received in the booking confirmation and in a few minutes the driver will contact you.
How long does the driver wait for us?
The driver will wait for you 60 minutes at airports and 30 minutes at stations (counting from the time the plane or train arrived). If during that time the driver cannot contact you or you have not communicated with us, the driver will leave.
For pick-ups at addresses and hotels, the wait will be 15 minutes.
Do I have to show any document to the driver?
Yes, to avoid confusion it is important that you show the driver the confirmation of the booking that you received by email. It is not necessary to print the confirmation, it can be shown directly from the mobile.